This document describes the shipping policy that applies to customers who make a purchase from luxverse.bigcartel.com. If you have any questions, please contact our customer service via the contact page.
Shipping options and delivery costs:
We offer some shipping options. You will be asked to select a shipping method at checkout.
Processing Time:
Processing time for all orders received before 2 p.m.All orders placed Monday to Friday will be processed the same day. All orders placed after that will be processed the next day. All orders placed on a weekend or public holiday will be processed on Monday or the next working day.
Delivery address:
Please note that we cannot change the delivery address once you have placed your order.
International orders:
Your package can be cleared for import duties and taxes. You, as a customer, are responsible for paying these fees. We recommend that you check with your local customs office before placing an order on our website, as these charges can sometimes be significant and we are unable to calculate them for you.
Track your order.
Once your order has been shipped, we will send you a confirmation email with the tracking information. You can track your package directly on the carrier's website. Returns, Refunds, and Exchanges We want you to be completely satisfied with your purchase.
Please read our Returns and Refunds Policy for detailed information about these processes.